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case management software

The one place, for every case

InTouch is comprehensive multi-practice case management software for growing law firms. Organise, build, and track legal case progress efficiently, intelligently and collaboratively.

 InTouch is comprehensive multi-practice case management software for growing law firms. Organise, build, and track legal case progress efficiently, intelligently and collaboratively.

A smarter way to work

Process and professionalism go hand in hand. InTouch helps you avoid messy case management and prevent mistakes throughout the client lifecycle.

  • Store all relevant documents, emails, notes, and case history in one location.
  • Quickly access case details without digging through paper files or multiple systems.
  • Log billable hours with timers.
  • Generate invoices in Xero directly from case activities.
  • Use built-in calendars and reminders to track court dates, filing deadlines, and appointments.
  • Prioritise work and manage progress with traffic light workflows
  • Give clients and/or stakeholders a portal to securely access updates, complete forms and sign documents
  • Send automated reminders and updates to clients.
  • Maintain audit trails and access logs.
  • Ensure sensitive data is stored securely and backed up.
  • Maintain audit trails and access logs.
  • Ensure sensitive data is stored securely and backed up.
InTouch is comprehensive multi-practice case management software for growing law firms. Organise, build, and track legal case progress efficiently, intelligently and collaboratively.

Manage cases and clients across various legal practice areas

Manage cases and clients across various legal practice areas

Why savvy law firms love InTouch

Use AI to extract case data fast

Use our built-in AI to read your documents and pull out key details, so your case data is filled in quickly. It’s a faster way to get started on a matter and keep information organised without doing it all by hand.

Build InTouch around your process

Every firm works differently, which is why you can set things up your way. Create the tasks, templates, and notifications that match how you like to work, or work alongside our customer success team to find the best process for you.

Delight clients and reduce admin

Clients and stakeholders stay updated automatically, so they don’t need to chase for answers. That means fewer calls and emails for your team, and a better experience for everyone involved.

How we make a huge difference

Michelle O’Shea and Co

As InTouch’s first client, this Nottingham-based firm moved from manual Word templates to a fully integrated system. Automated updates, custom templates, and key integrations helped them save time, reduce costs, and manage more cases while keeping clients informed.

Mov8 Real Estate

Mov8 replaced their slow, limited system with InTouch to handle growing admin demands. With flexible integrations, faster quoting, and smarter forms, they’ve saved time across tasks and now manage everything in one place — without relying on separate tools.

Evolve Law

After switching to InTouch, Evolve Law saw a clear drop in client calls and emails thanks to the portal. Four years on, they still rely on its flexibility, easy customisation, and time-saving integrations — all helping their team focus more on legal work and less on admin.

Parslows Jersey

Parslows use InTouch to keep clients informed at every stage of their property transaction. Automated updates and a secure portal give clients 24/7 access to their documents and key milestones, reducing stress and cutting down the need for follow-up calls.

Flexible plans that fit what your firm needs

Every plan includes rich case management features designed to increase efficiency and profitability including:

Features

  • Custom Workflows
  • Client Portal
  • Automatic Updates
  • Contact Management
  • Calendar Management
  • Documentation Generation
  • SMS Communication
  • Email Communication
  • Client Mobile App
  • eSgnatures
  • Online Forms
  • Quote Creator

Management

  • User Permissions
  • Time Recording

Support

  • Training Webinars & Onboarding
  • Dedicated Account Manager
  • Email Support & Help

Platform

  • 2FA authentication
  • Cloud Based Storage & Backups
  • Matter Exports

Plans starting from

£79

per user, per month. Annual and monthly payment options available.

Integrate InTouch with

Secure case management software

ISO 27001 Aligned

Microsoft Azure data centres comply with the UK ISO 27001 standard for information security management, covering people, processes, and IT systems.

GeoR Business Continuity

Get peace of mind with GeoR backup methods. This means that if one server goes down, for example in the UK, another server with duplicate data in Australia will recover the system.

End-to-end Encryption

Communication between your device and InTouch is encrypted in both directions. We also deploy Transparent Data Encryption (TDE) which helps protect against malicious activity.

Built by clients. Loved by law firms.

Our story starts from the client side. After a frustrating experience buying our first home, we set out to improve how law firms communicate and manage cases. Today, InTouch supports firms across multiple practice areas in six countries.

Curious how it all began? Click below to read our story.

Case management software built by clients, loved by law firms.

Become an InTouch quality firm

Paperless and modern

No more printing, posting, or digging through email chains. InTouch keeps everything digital and in one place, so your team can work efficiently from anywhere.

Compliant and secure

Avoid compliance risks with automatic audit trails, secure cloud storage, and clear processes. InTouch helps you stay protected and organised.

Connected and client-centric

Stop chasing updates and replying to the same questions. InTouch keeps clients in the loop automatically, so your team can focus on the work, not the admin.